Terms & Conditions - Cottage Stay
By booking accommodation at Mogendoura Farm, you are agreeing to the terms and conditions as stated below.
Arrival: Check-in to the property is from 2:00pm onwards. The inventory list should be verified upon arrival. Any breakages or missing items should be reported within two hours.
Departure: Checkout is before 10:00am unless agreed otherwise. Please ensure all windows are closed and doors locked on departure.
Late Checkout: Not available during school holidays. Can be arranged prior for other times.
Return of keys: The keys should be returned to the caretakers/owners where they were collected on arrival. The caretakers/owners of property may inspect the cottages before your departure. Unless otherwise arranged.
Bond: At least 2 weeks prior to the date of your arrival to the property, you must pay us a bond of $250 (Cottages) (the “Bond”) in addition to the balance of payment for your accommodation. We may use the Bond to recover our loss due to any or all of the following: (a) you breaching these Conditions of Stay;
(b) you or your invitees damaging our property or any item in it or leaving our property or any item in it dirty or stained;
(c) loss of any item at our property as a result of you or your invitees staying at our property.
Within 10 days of the end of your stay at our property we will promptly refund to you any part of the above Bond that has not been used to recover our loss. Venue hire fee may apply. Provide bank details for the return of the bond.
Smoking: The residence complies with Non-Smoking state laws. Smoking inside is prohibited. For the health and comfort of other visitors.
Animals: Horses can be catered for. No other pets allowed.
General: The property is to be used by booked guests only, and not for commercial activity, or unruly parties. Please note no guests to the property unless prior arrangement. Due to insurance no outside horse riders allowed to ride on the property. Arrangements can be made to meet others riders at the front gate to explore the state forest trails.NO CAMPING Failure to abide by these terms and conditions may lead to immediate cancellation of your stay and being requested to leave the property immediately without any right to claim a refund. We are confident that you will enjoy your farmstay experience. But the pleasure entails certain responsibilities on your part: -
Rates and Tariffs for Mogendoura farmhouse include a basic clean any additional cleaning required would be charged at $40/hour.
You are responsible to lock the entries/exits to the cottages/farmhouse and turn off the lights when you leave the premises whether for an outing or departure - reducing the use of unnecessary power and further minimising our carbon footprint.
Family members should be encouraged to use self discipline and thus avoid damage or accidents. All breakages or defects should be reported promptly.
Items from the cottages should not be removed at any time. Unless pre- arranged and the rate for additional linen fee agreed, please bring own towels and linen for personal use. Blankets, quilts and pillows are provided.
The accommodation will be of a high standard of cleanliness/neatness upon your arrival and your co-operation in leaving it that way would be greatly appreciated. Therefore, general cleanliness of the cottage or farmhouse is the responsibility of the guests to maintain. If this is not met on inspection, bond may be withheld and additional cleaning charges will apply.
Under no circumstances are fires/bonfires to be lit on the property. Fires only to be lit in the combustion fireplace/firepit provided. Please observe fire bans if these are declared by authorities during the summer period. Do not use the wood In the barrels behind the cottages for the firepit. It is for the Internal fires only., Additional or excessive use of wood will be charged.
Vehicles must keep to the roads and not enter any other paddock area. The speed limit is 20 km/p/h. Definitely no trail bike, quad bike or off road riding/driving is permitted anywhere on the property. Please also note that due to safety motorised/powered watercraft such as jetskiis are not permitted on the river beach.
Water Supply – the property principally relies on rain water and guests are asked not to waste this precious resource. Please limit showers to max 3 minutes.
Toilets – toilets are connected to a septic system and care should be taken not to flush non-biodegradable material.
Farmstay outdoor play equipment must only be used by young children and whilst under adult supervision. Any accident sustained from the use of the play equipment is the responsibility of the user.
Please ensure that gas bottles are turned off after use, not left in the open position (gas leaks, especially in summer heat) creating a potentially dangerous situation. Use of cottage or farmhouse pots and pans on the barbecue is prohibited.
We have provided placemats, coasters and stands for hot foods and would appreciate you using them on the bench tops or wooden tables. We have also provided a large chopping/cutting board and ask you to use this, not the benches or tables.
Linen: Doonas and covers, blankets and pillows provided. Unless pre-arranged and additional laundry fee rate allowed, please bring your own sheet sets.
Safety: Guests and their children are not allowed into paddocks with livestock or near machinery or property sheds. Children are not allowed on farm machinery.
Gates: Doors must be closed (ie kids in - animals out) Doors should be closed to keep out snakes, chooks etc.
Shoes/Hats: Boots or strong walking shoes (not thongs/sandals) and hats are recommended as appropriate farm attire.
Cancellation Policy: Following clearance of your deposit, your booking is confirmed by mail/email and your booking becomes non-refundable. However if the cancellation is more than 2 months prior to occupancy, we will attempt to rebook the period again and if successful, will refund the deposit less 10% administration fee. The deposit is non-refundable for Public and School Holidays.
Indemnity: You are responsible for the acts or omissions to our property. You must ensure you comply with these Conditions of Stay. You are liable for and indemnify us against all actions, demands, loss or damage (including legal costs on a full indemnity basis) incurred or suffered directly or indirectly in connection with: (a) your breach of these conditions of stay; or (b) the use of our property or anything in it by you.
Release: You release us from any action, demand, loss or damage for any damage, loss, injury or death occurring at or in our property, however caused. You accept full responsibility for any damage or injury caused by your dog or horse while it is on Mogendoura Farm. You agree to pay any and all costs required to rectify the damage caused by your horse while it is on the property.
We, the hosts will do everything we can to ensure that you have a pleasant, interesting, and safe visit to Mogendoura Farm.
Booking details are as follows:
Payment to be made into the designated bank account in Australian dollars.
Deposit of 50% of payment to be made on booking and a bond is required.
Balance payable 2 months prior to arrival. Please note a cancellation policy applies and follows the standard industry cancellation guidelines and fess.
Cancellations notified 60 days prior to arrival will incur a 10% cancellation fee.
Cancellations notified 7-21 days prior to arrival will forfeit 50% of deposit if we are unable to re-book.
Any cancellations made less than 7 days prior to arrival will forfeit the full amount, unless able to re-book.
Tariffs are subject to change.
To confirm the booking this Terms and Conditions/Booking tick the box and pay your deposit.
Terms & Conditions - Horse stay & play
In addition to the terms and conditions above please note that you agree to the following:
You release us from any action, demand, loss or damage for any damage, loss, injury or death occurring at or in our property,
You accept full responsibility for any damage or injury caused by your horse while it is on Mogendoura Farm.
You agree to pay any and all costs required to rectify the damage caused by your horse while it is on the property.
You will ensure whilst riding on the farm the required safety equipment will be used. Such as a helmet meeting the current Australian Standards.
Children's safety on the farm
SAFETY OF YOUNG CHILDREN ON THE FARM
Parents and carers of young children, particularly those under five years, must be especially vigilant during your stay on Mogendoura Farm. Without trying to alarm you there are many sources of potential danger for young children on farms.
Typically farms have livestock, machinery and a range of natural hazards, particularly water. The Royal Life Saving Society Australia recommends creating special enclosures inside or close to the house ‘to fence in the child’ but with the size and nature of our holiday accommodation this is not practical and it is not feasible to fence off all the outside dangers.
Constant parental supervision is essential with all young children, please.
You should note the following within proximity of the farm accommodation:
1. River banks – within 200m
2. Water feature – located in the courtyard. (A temporary fence is available for erecting around the water feature during your stay – please ask us in advance to set this up).
3. Machinery sheds with tractor and mowers – three sheds and loft within 100m
4. Water Dams – four dams including a duck pond – scattered throughout the property
5. Livestock water troughs – located along the fence-line of many paddocks
6. Barbed wire fences – barbed wire lines many of the paddocks
7. Temporary Puddles – following heavy rain puddles appear in low lying areas, on roads
Riverbanks – within 100m
Machinery sheds with tractor and mowers – three sheds and loft within 100m
Water Dams – four dams including a duck pond – scattered throughout the property
Livestock water troughs – located along the fence-line of many paddocks
Barbed wire fences – barbed wire lines many of the paddocks
Temporary Puddles – following heavy rain puddles appear in low lying areas, on roads
Dense bushland – fairly dense bush is located about 50m behind the cottages which lead down to the river (100m)
Being the bush there are also residents including snakes and spiders. Please keep an eye out for these and avoid them if possible. They will be more afraid of you so please just let them pass.
First Aid kits are available in each cottage and farmhouse – these are located in the kitchen drawers.
Knowledge of First Aid is useful for everyone and we know that high-quality courses are available through Royal Life Saving. Safety Fact Sheets on a range of subjects are available for download from www.royallifesaving.com.au
Phone numbers for Medical and Emergency Services including local doctors and ambulance are listed in the Guest Handbook.
Safety is so important and we encourage you to be aware of and keep your child safe from any potential danger.
Please ensure you watch over your children at all times.